Tuition Member Terms of Business

These terms and conditions together with the registration document form a binding contract between “you” (the member named below) and “us” (Thy English Academy). If you have any questions about these conditions or the registration document, please ask us.

In signing these terms and conditions you understand, accept and agree to be contractually bound by the Thy English Academy Terms and Conditions and registration document.

1) When will the contract start?
This contract is valid from the day of the return of the signed registration form and acknowledgement of/and signed terms and conditions. From this point of time, you will be liable for all agreed costs and expenses outlined below in this document.
2) Payment Policy
We will request you to pay the full amount 30 working days in advance of the day the service (Thy English Academy) is provided and for the fees of one Term (12 weeks). Payments can be made by bank transfer or paid in cash, but cannot be made later than 30 days before the service is delivered. By this time the details of the service have to be finalised with the manager of Thy English Academy in terms of required staff, time and date and can no longer be changed unless authorised otherwise in writing by management of Thy English Academy.
3) Late payment
If you fail to make payments due under this contract, we may contact a Debt Collection agency or other organisation to help us get payment from you. We will only do this after we have written to you (at the postal address we have in our records) asking for payment. We will add a fee of £40 to the amount you owe to cover our reasonable administration costs if we contact a debt collection agency. We will charge this fee each time we contact a debt collection agency, unless the missed payments are your bank’s fault. We also have the right to deny our service until you have paid the full amount you owe (including any administration fees) and the right to take legal action to claim the amount you owe.
4) Cancellation
We cannot accept any cancellation by the time the payment is received and no refund can be guaranteed. You have the right to withdraw from this contract before any time before the first payment is made. Following the first payment, we require one Term Notice (12 weeks) in writing to info@thyenglishacademy.co.uk. Payments will be due for the remainder of the Term; fees are calculated from the date of receiving the Term Notice.
5) How you should contact us
You must send any written notice or form by post or e-mail (info@thyenglishacademy.co.uk), through our website or hand-deliver it to the company headquarter (Turnpike House, 1208-1210 London Road, SS9 2UA). Only notices delivered to us in one of these ways will be considered valid notice. Any kind of agreement, commitment or cancellation in oral form cannot be accepted.

  1. Members agree to provide 1 term (12 weeks notice) before withdrawing their child from tuition. Fees are payable for all sessions until notice is provided.
  2. Tuition fees are paid per term (12 weeks) in advance in one full payment or divided between two instalments before term starts.
  3. An admin fee of £5 is added for monthly invoices and one month deposit is required.
  4. Absences and cancellations are non-refundable. The time lost (up to a maximum of 4 hours per month) is recovered through extended sessions, providing that notice of the absence/s is given a week in advance, with exception to cases of unforeseen circumstances such as sickness.
  5. Members agree they are satisfied with the team's Enhanced DBS reports, First Aid certificates and Public Liability insurance, and understand that not all our Tutors are Teachers.
  6. Members understand that our 100% success rate is conditional on completing the course period provided for your child at the start of registration. This further requires full attendance to weekly sessions, 7+ or 11+ sub-courses and exams.

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